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Return Policy

We hope that you are happy with your purchases from KatchMe, however if this is not the case, you will find full information on return and refund on this page.

Return Period

If you change your mind, you can return unwanted items to us within 14 days for a refund. Faulty items can be returned up to 30 days. The return period starts from the day you receive all items in your order. All returns are subject to the conditions below.

Return Conditions

Please take extra care when trying on your new purchases, as returned items must meet the following conditions to qualify for refund:

  • Items must be unworn and unwashed.
  • Items must not be marked with make-up, fake tan or body lotions etc.
  • Items must have all tags attached.
  • Full refund will be given for the cost of the item, excluding postage & returns cost.

Free UK Returns

Returns are free for UK customers. Simply send an email to sales@katchme.com with your order ID and reason of return, once approved we will send you a return label. You will need a printer to print the label and stick it to the return parcel.

How to return

When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the invoice slip (just so we can get the order ID and name).

Our return address is:
KATCHME.COM
Westdale House,
Harthill Street,
Manchester,
M8 8AG.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

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