Return Policy
We want every Katch Me purchase to bring you joy. Should any item not meet your expectations, we've established a clear and simple return process to ensure your complete satisfaction.
Our Return Process at a Glance
Initiate Your Return → Mail Back Your Item(s) → Items Received & Inspected → Refund Issued
How to Make a Return
STEP 1: Initiate Your Return
To begin your return, please contact our Customer Care team at sales@katchme.com within 30 days of receiving your order.
In your email, please include:
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Your Order Number
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The Item(s) You Wish to Return
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The Reason for Return (e.g., sizing issue, not as expected, etc.)
Our team will review your request and provide guidance for the next steps. Please note that returns sent without first initiating a request cannot be accepted.
STEP 2: Prepare & Mail Your Return
Package your item(s) securely. Please ensure all items are in their original, unused condition with all tags attached.
You may select a carrier of your choice to mail back your return. Please note that we do not provide pre-paid return labels, and all return shipping costs are the responsibility of the customer.
STEP 3: Confirm Your Shipment
Once you have mailed your package, please email clear photographs of your shipping receipt and tracking number to sales@katchme.com. This is a crucial step to ensure your return is processed smoothly.
STEP 4: Refund Processing
Once your return is delivered to our facility, our team will inspect the item(s). Your refund will be issued to your original payment method within 10 business days of receipt and inspection.
Our Policy Guidelines
Return Window
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You have up to 30 days from the date you received your order to initiate a return.
Return Conditions
To be eligible for a return, the item(s) must meet the following conditions:
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Returned in their original, unworn, unwashed, and unused condition.
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All original tags and any original packaging must be intact and attached.
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No signs of wear, alteration, or damage.
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For items like swimwear and bodysuits, returns can only be accepted if the hygiene liner remains fully intact.
Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns for the following items:
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Intimate apparel (including lingerie and socks)
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Beauty products
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Lucky Dip selections
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Any other items where it is noted on the product page that returns are not supported.
Shipping Fees
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Original shipping fees paid at the time of purchase are non-refundable.
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As stated above, return shipping costs are covered by the customer unless the return is due to a quality issue confirmed by our team.
Quality Concerns
Your satisfaction is our priority. If you believe you have received a defective or incorrect item, please follow this process:
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Report within 72 hours of delivery: For a full refund, please contact us at sales@katchme.com with your order number and photos of the issue within 72 hours of receiving your package.
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Issues identified after 72 hours: Concerns reported after 72 hours but within 30 days will be assessed for an account credit.
RETURN ADDRESS
Please select the correct return location based on your region. Do not send returns to the sender's address on your original package.
For US / North America Returns:
KATCHME.COM
Attn: David / Leo
13160 Spring St., Baldwin Park, CA 91706
US Phone: +1 (626) 600-8833 / +1 (626) 686-3633
For UK / EU Returns:
Attn: Katch me
Unit 2, 659 Eccles New Road, Manchester, United Kingdom
UK Phone: +447445295500
Our Customer Care team is always here to help. If you have any questions regarding your return, please don't hesitate to reach out to us at sales@katchme.com.