Privacy Policy

Last Updated Date: May 8, 2025
Effective Date: Jun 13, 2025

Welcome to KATCHME.COM! We (“we”, “us”, or “our”) are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, share, and process your personal information, as well as the rights and choices you have associated with that information. This Policy applies when you visit our website that links to this Policy (the “Site”), or otherwise engage with our products or services (collectively, the “Services”).

Please read this entire Policy to ensure you fully understand our practices. By accessing, visiting, or using our Services, you acknowledge the collection, use, and disclosure of your personal information in accordance with this Policy, and you agree to our Terms of Service. If you are not comfortable with any part of this Policy or do not agree with our Terms of Service, please immediately discontinue access or use of our Services.

We reserve the right to modify this Policy at any time. We will notify you of any changes by revising the date at the top of this Policy. For material changes, we will provide you with prominent notice on our Site. Your continued use of our Services after such changes constitutes your acceptance of the updated Policy.

Personal Information We Collect
Cookies and Other Tracking Technologies
How We Use Your Personal Information
Sharing Your Personal Information
How We Protect Your Personal Information
How Long We Keep Your Personal Information
Your Choices and Privacy Rights
Third-Party Services and Websites
How We Handle Children’s Information (Age of Consent)
Platform Provider (Shopline)
Changes to This Privacy Policy
Questions and Contact Information

1. Personal Information We Collect

We collect certain personal information about you to provide and improve our Services. This information falls into three categories: (1) information you voluntarily provide, (2) information we collect automatically, and (3) information we collect from third parties.

Information You Voluntarily Provide to Us:

Order Placement and Account Creation: When you make a purchase or register an account, we collect personal information such as your first and last name, mailing and shipping address, postal code, email address, phone number, and payment account or credit card information.
Customer Support: When you contact us, we may collect records of your correspondence (including email addresses), and any additional information you choose to share with us to resolve your query.
Marketing and Promotions: If you sign up for our newsletter or participate in promotions, we may collect your contact details, such as your email address and phone number, to send you information about our store, new products, and other updates. With your consent, you may also receive SMS messages from us, our partner sites, and selected third parties.

Information We Automatically Collect:

Usage and Device Data: When you browse our Site, we automatically receive information such as your Internet Protocol (“IP”) address, browser type, operating system, referring and exit pages, and the date and time of your visit. This helps us understand how you interact with our Services.
Location Information: We may infer your general geographic location from your IP address to customize your experience.

Information We Collect From Third Parties:

Analytics and Advertising Partners: We may obtain information about you from third-party sources such as Google Analytics to better understand store visits and page views.

2. Cookies and Other Tracking Technologies

We, and third parties on our behalf, use cookies and similar tracking technologies to collect information automatically as you interact with our Site. This helps us:

Identify whether you have visited our Services before.
Store information about your preferences (e.g., cart contents).
Recognize you when you return to our Site.
Analyze our web traffic to improve our Services.

Here is a list of cookies we use for your reference:

_session_id: Unique token, sessional. Stores information about your session (referrer, landing page, etc.).
_shopline_visit: No data held. Persistent for 30 minutes from the last visit. Used by our internal stats tracker to record the number of visits.
_shopline_uniq: No data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
cart: Unique token, persistent for 2 weeks. Stores information about the contents of your cart.
_secure_session_id: Unique token, sessional.
storefront_digest: Unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.
PREF: Persistent for a very short period. Set by Google and tracks who visits the store and from where.

3. How We Use Your Personal Information

We use your personal information for the following business purposes:

To Provide Our Services: To process your transactions, verify payment details, fulfill your orders, arrange for shipping, and handle returns.
To Communicate with You: To send you service-related communications, respond to your inquiries, and provide customer support.
For Marketing Purposes: With your explicit consent, to send you emails or SMS messages about our store, new products, and other updates. You may opt out at any time.
To Maintain Legal and Regulatory Compliance: To fulfill our business obligations, pay taxes, and comply with applicable laws.
To Enforce Our Terms and Policies: To monitor, investigate, and prevent any alleged or actual prohibited, illicit, or illegal activities on our Services or violations of our Terms of Service.
To Improve Our Services: To analyze user behavior through tools like Google Analytics, which helps us understand store visits, page views, and overall user engagement.

4. Sharing Your Personal Information

We may disclose or share your personal information with the following parties as needed:

As Required by Law: We may disclose your personal information if we are required by law to do so (e.g., by a court order or subpoena) or if you violate our Terms of Service.
With Our Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing, order fulfillment, and marketing. These providers only receive the information necessary to perform their functions and are contractually obligated to protect your data.
During a Business Transaction: If our store is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you.
With Your Consent: For secondary purposes like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.

5. How We Protect Your Personal Information

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

6. How Long We Keep Your Personal Information

We retain your personal information only for as long as is necessary for the purposes set out in this Policy. For example, transaction data is retained only as long as is necessary to complete your purchase. After that is complete, your purchase transaction information is deleted. We will also retain information as required to comply with our legal obligations (e.g., tax and accounting laws).

7. Your Choices and Privacy Rights

You have choices and rights regarding your personal information.

Accessing and Correcting Your Information: If you have an account, you can review and update your information by logging in. For other corrections, please contact our Privacy Compliance Officer.
Withdrawing Consent: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time. Please contact us at SALES@KATCHME.COM or by mail at the address provided in Section 12.
Opting Out of Marketing Communications: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of the email. To opt out of SMS messages, follow the instructions provided in the message.
Additional Rights for California Residents: If you are a California resident, you have the right to request information about the personal information we collect and share. To make such a request, please contact our Privacy Compliance Officer.

8. Third-Party Services and Websites

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies. We recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them. Be aware that these providers may be located in or have facilities in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party, your information may become subject to the laws of that jurisdiction (e.g., the USA PATRIOT Act).

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

9. How We Handle Children’s Information (Age of Consent)

By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Our Services are not directed to, and we do not knowingly collect information from, individuals under the age of majority.

10. Platform Provider (Shopline)

Our store is hosted on Shopline Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopline’s data storage, databases, and the general Shopline application. They store your data on a secure server behind a firewall.

For direct payment gateway transactions, Shopline collaborates with payment providers to store your credit card data, which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by the PCI Security Standards Council (a joint effort of brands like Visa, Mastercard, American Express, and Discover).

11. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

12. Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at:

Email: sales@katchme.com

Mail:
KATCHME.COM
Attn: Privacy Compliance Officer
13160 Spring St., Baldwin Park, CA 91706, USA

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